Crucial Conversations: Tools for Talking When Stakes Are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Description
This seminal work equips readers with the essential skills to navigate high-stakes conversations effectively. The authors provide a practical framework for addressing discussions where opinions differ, emotions run high, and the outcomes are critical. By mastering these tools, individuals can transform potentially destructive dialogues into productive exchanges, fostering understanding and achieving desired results in both professional and personal spheres. The book offers actionable strategies for preparing for difficult conversations, creating psychological safety, and maintaining composure, ultimately empowering readers to communicate with confidence and clarity when it matters most.
Available Editions
paperback
Mcgraw-hill
Published Jun 18, 2002
250 pages
ISBN: 9780071401944
paperback
McGraw Hill Professional
Published Oct 26, 2021
332 pages
ISBN: 9781260474190
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Details
First Published
2002
Language
eng
Content Warnings
No content warnings identified.