Description
Discover the transformative power of exceeding expectations in this insightful exploration of exceptional service. Drawing from his experiences as General Manager of the acclaimed Eleven Madison Park, the author reveals the core principles behind "unreasonable hospitality." This approach focuses on creating deeply memorable experiences by consistently giving guests more than they anticipate. Learn how to build lasting relationships, foster a culture of excellence, and make a profound impact on your customers through the art of thoughtful generosity.
Available Editions
paperback
Ebury Publishing
Published Jan 1, 2024
ISBN: 9781529146820
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Details
First Published
2022
Language
eng
Content Warnings
No content warnings identified.