Difficult Conversations: How to Discuss What Matters Most
Description
Drawing on the work of the Harvard Negotiation Project, this practical guide explores how to approach the conversations people most often avoid—at work, at home, and in relationships. It presents a clear framework for understanding the “what happened,” feelings, and identity dimensions of difficult discussions, helping readers replace blame and defensiveness with curiosity, clarity, and constructive dialogue. Through accessible insights and actionable strategies, the book shows how to speak honestly, listen effectively, and work toward better outcomes while preserving important relationships.
Available Editions
paperback
Penguin (Non-Classics)
Published Jan 1, 2010
352 pages
ISBN: 9780143118442
paperback
Penguin (Non-Classics)
Published Apr 3, 2000
250 pages
ISBN: 9780140288520
Reviews
No ratings yet. Be the first!
No written reviews yet.
Details
First Published
1999
Language
eng
Content Warnings
No content warnings identified.